Get Help

If you need food, please contact our agencies below and ask them to refer you.

You will qualify for emergency food if you:

  • Are over 70, self isolating and unable to access food
  • Are at home with small children and unable to access or afford food
  • You think you are vulnerable and need help with affording or accessing food
  • You are unwell and can't go out, or order food yourself
  • You have no money to pay for food at the moment and are struggling to cope
  • You have no one to help you

You can't refer yourself for food - you must go via one of our agencies below who can refer you. We will deliver the food to your home. Our drivers will make sure that they call you as they arrive and leave the food on your doorstep, so that we are observing social distancing at all times. They will wear disposable gloves and carry ID. 

Alternative Support via Bay Volunteers

Bay Volunteers is a community-led service coordinated by the Hope Church Lancaster in partnership with Lancaster City Council, Lancaster District Community Hub, Lancaster District CVS, and Lancaster and Bay Integrated Care Communities, to offer support to people who are isolated/housebound for whatever reason.

 You can ask for support (detailed list below) by either filling in the form on the link below or calling Lancaster City Council Customer Services on 01524 582000. We will aim to find a way to support you no matter what you need, so please don’t hesitate to ask. 

(Please note: Food parcel referrals can only be obtained from Lancaster City Council.)

 The support currently provided by Bay Volunteers includes:

  • Shopping for/with someone
  • Picking up and delivering prescriptions
  • Picking up or delivering post or parcels (including food parcels)
  • Providing a listening call/walk for someone who is isolated/housebound
  • Digital support


Registered Agencies